NLP

NLP vs speech-to-text: which is better for customer support automation?

The question is about NLP .

Answer:

Speech-to-text converts spoken queries or calls into text, enabling NLP to analyse that text and automate responses or triage. By itself, speech-to-text isn’t sufficient for full support automation. For comprehensive automation and chatbot flows, NLP is crucial; use speech-to-text only if you must interpret voice input first.

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